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Return Policy

Return Policy

Customer Satisfaction is our number one goal at Disasternecessities.com, therefore we do all that we can to facilitate your needs. Consequently, all returns must be handled in the following manner:

Return Option:
If for any reason, you are unhappy with the quality of your product, or if there is a manufacturing defect with it, please contact usimmediately. Contact us by e-mail: help@Disasternecessities.com, detailing the precise nature of your problem.  

To return an item for exchange/repair, please follow the following steps:
  1. Contact us via email and obtain a RAN (Return Authorization Number).
  2. Goods must be return shipped within 30 days of shipping date. 
  3. Write the return authorization number (RAN) on the address label on the box.
  4. Enclose documentation advising us of the problem, and the reason why you are returning the goods.
  5. We will give you an address to return the package to.
*NOTE: You must obtain an RAN number from us before returning your materials. All materials sent to us without a RAN number will be returned to shipper.

To obtain an RAN number please email us first as abovementioned at help@disasternecessities.com so that we discuss your personal situation with you. We are very customer oriented and want to help you with any situation that may arise. If the option to cancel the purchase is exercised there is a 15% restocking fee and the return shipment of the product would be at the customers expense.

Regarding returns on food supplies, the terms are much more strict. This is due to the strict laws in the United States regarding selling perishable items, such as food. Therefore, if you received damaged food supplies, please contact us in the aforementioned fashion, so that we may assess the situation and send you new, undamaged food storage supplies. We generally do not accept back "cancelled" food because we cannot resell food that has already been purchased.

Hence, if you decide that you need to cancel your purchase which includes food items, you will need to again contact us first so that we may assess the situation and then proceed from there. Again, a 15% restocking fee would apply in this situation and the customer would be responsible for the return shipment of the product. If you have any questions about any of these policies please feel free to contact us.

DisasterNecessities.com ©2014

Emergency Products and Food Supplies
136 S Main Heber, Utah 84032
Phone: 435-503-4169

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