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Emergency Info |
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Gaining Your Trust
We want our customers to feel safe when they are doing business with
DisasterNecessities.com. We have instituted a number of measures to ensure
your transaction run smoothly, your privacy is protected, and to ensure your
business is safe with DisasterNecessities.com.
Security
DisasterNecessities.com uses 128-bit encryption
key over Secure Socket Layer (SSL) to provide the highest level of security.
SSL provides encryption between web browsers and web servers.
At the 128-bit level,
cryptographers consider this encryption, based on the RSA algorithm,
impossible to crack as it would take millions of years with the fastest
computers to try all the combinations.
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PayPal Verified
We understand our customers want their online transactions to be simple and secure. For your convenience, we offer product payment through PayPal.
Along with ease, we know how important security is for you when doing transactions online. To increase security, we have verified our account through PayPal so you can feel secure when using their system to make payments to DisasterNecessities.com. |
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Security Metrics Certified
Along with ease, we know how important security is for you when doing transactions online. To increase security, we have certified our account through Security Metrics so you can feel secure when using our system to make payments.
DisasterNecessities.com is tested weekly to ensure that high security standards are maintained. Maintaining high security standards significantly reduces the risk that this site will be compromised by malicious attacks. |
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Privacy Policy
We understand how important the privacy of your personal information is to you. At Wholesale Marketer, we have developed a privacy policy to inform you how information is collected about you and how we protect that information.
Please read the Privacy Policy for more detailed information on how we protect your privacy.
Shipping
 WE GENERALLY SHIP BY UPS (United Parcel Service).
We ship according to UPS Holiday shipping schedule. Please adjust your schedule accordingly.
CLICK ON U.S. MAP UP TO THE LEFT FOR ESTIMATED DELIVERY TIMES FOR UPS GROUND SERVICE TO YOUR REGION.
SEE EXPRESS DELIVERY INFORMATION BELOW.
CALCULATING SHIPPING COSTS
PLEASE NOTE: Shipping charges for UPS Ground Service in the U.S. are quoted as follows:
 See paragraphs 1,2,3,4 for additional information about our shipping policies.
1. Extra large/heavy boxes will be charged an additional fee without prior notification after your order confirmation if not already added at the checkout. This modified amount will be shown in your credit card statement.
2. Anything shipped using a Freight company might incur additional charges for shipping. We will however contact you the customer before applying these charges or shipping the product.
3. Shipping costs for UPS Next Day Air®, UPS 2nd Day Air®, UPS 3 Day Select®, and (Extra large/heavy, Multiple box orders) are calculated using your zip code, the weight and size of the item(s) and the UPS rate tables. We do not offer this option online but will ship products using the abovementioned methods. To place an order via UPS Next Day Air®, UPS 2nd Day Air®, UPS 3 Day Select® please call us at 1-801-361-7017 so we can give you an accurate quote on shipping.
*NOTE: The best way to get an estimated shipping cost for your order is to add your item(s) to your shopping cart, enter your shipping information and proceed to the billing screen. It will calculate your estimated shipping cost before you finalize your order.
WE SHIP VIA UPS (UNITED PARCEL SERVICE) ONLY.
** PLEASE NOTE **: All orders are subject to a minimum shipping charge.
** IMPORTANT **: Shipping charges quoted are not exact, some orders may be modified without prior notification (although this is not normally the case and we will attempt to contact you before we do this) after your order confirmation to reflect a decrease or increase in charges for actual shipping and handling fees accessed at time of shipment. Dependent on the item's amount and or the value or nature of the items sent, some orders will be sent with "signature required" or "adult signature required" and will not be left at shipping address. You agree to be responsible to be present for delivery of your order or reshipping, handling and or restocking fees may be charged.
The following information pertains to all shipments within the continental United States, Alaska, and Hawaii.
In Transit Shipping Time
Please Note: UPS Standard Ground Service shipping time from our west coast facility to the east coast is about 3 to 7 business days. Please adjust your schedule accordingly.
Next Day Air Orders: Contact us for details at (801) 361-7017 or help@disasternecessities.com.
2nd Day Air Orders: Contact us for details at (801) 361-7017 or help@disasternecessities.com.
3 Day Select Orders: Contact us for details at (801) 361-7017 or help@disasternecessities.com.
Ground Service (UPS) Orders are typically processed and shipped from our warehouse within 3-5 business days of receiving your order.
Please be sure you enter your correct email address on the order form so we can send you your order number. You can then use that order number to track your order on our site. To track you order go to:
SHIPMENT ERRORS: Mistakes happen. We strive to have all orders processed fully and correctly. On occasion a problem can occur. It is important that you immediately notify us of any problems with your order. Please do so within 3 days. Remember, sometimes an order is sent in several boxes, you should have a tracking number for each box. Track each package to ensure one isn't delayed in transit or left at a neighbors. When notifying us of a problem, please provide your order number, a list of the quantity and items you received, a list of the quantity and items shown on the packing list, and a description of the problem.
Return Policy
DisasterNecessities.com's Return Policy-
Customer Satisfaction is our number one goal at DisasterNecessities.com, therefore we do all that we can to facilitate your needs. Consequently, all returns must be handled in the following manner.
Return Option:
If for any reason, you are unhappy with the quality of your product, or if there is a manufacturing defect with it, please contact us immediately. Contact us by e-mail: help@disasternecessities.com, detailing the precise nature of your problem. All of our emergency products and workmanship are warranted for a period of one year from the date of purchase.
To return an item for exchange/repair, please follow the following steps:
1. Goods must be return shipped within 30 days of shipping date.
2. Use the original packaging and enclose the original documentation.
3. Write the return authorization number (RAN) on the address label on the box.
4. Enclose documentation advising us of the problem, and the reason why you are returning the goods.
5. Address the package to:
Customer Service Dept.
RAN # goes here
1303 South 1145 West
Orem, UT 84058
*note: You must obtain an RAN number from us before returning your materials. All materials sent to us without a RAN number will be returned to shipper.
To obtain an RAN number please email us first as abovementioned at help@disasternecessities.com so that we discuss your personal situation with you. We are very customer oriented and want to help you with any situation that may arise. If the option to cancel the purchase is exercised there is a 15% restocking fee and the return shipment of the product would be at the customers expense.
Regarding returns on food supplies, the terms are much more strict. This is due to the strict laws in the United States regarding selling perishable items, such as food. Therefore, if you received damaged food supplies, please contact us in the aforementioned fashion, so that we may assess the situation and send you new, undamaged food storage supplies. We generally do not accept back "cancelled" food because we cannot resell food that has already been purchased. Hence, if you decide that you need to cancel your purchase which includes food items, you will need to again contact us first so that we may assess the situation and then proceed from there. Again, a 15% restocking fee would apply in this situation and the customer would be responsible for the return shipment of the product. If you have any questions about any of these policies please feel free to contact us or if you have suggestions of how we can make this policy sound clearer to you, our customers please let us know. Thank you.
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I never thought that I would need food storage...It saved our family during those hard times. Thanks DisasterNecessities.com for your wonderful food storage products.
-Shane, Mesa, AZ |
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